Kickstarter Support Form – Elzra Support Portal

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Customs Fee Notice

Please note that some countries may attempt to charge customs fees on replacement component shipments (especially those containing wood components). While we do declare shipments as warranty replacements with low value, some customs agencies have charged additional fees to customers receiving items. Unfortunately, the complexity of clearing customs for replacement components, and the cost of brokerage fees make it infeasible for us prepay these fees ourselves. Thank you for your understanding.

Ticket Details

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Tip: Did you know we have a form specifically for product issues?

You will receive a quicker resolution to your issue if you use the correct form for product issues, which you can find by clicking here.

Tip: Did you know we have a form specifically for Elzra Shop Orders?

You will receive a quicker resolution to your issue if you use the correct form for Elzra Shop Orders, which you can find by clicking here.

Kickstarter Project*

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Your Kickstarter/Indiegogo Backer number or the email address that you used on Kickstarter/Indiegogo for this project, so that we can identify you.

Pledge Manager Order Number

Optional – If you have an order number, please enter it here. You can find your order number in the email you received after placing your order. Try searching “Elzra” in your email client.

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Photo Upload

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Accepted file types: jpg, jpeg, png, Max. file size: 10 MB, Max. files: 10.

Customs Fees Consent*

Please note that some countries may attempt to charge customs fees on replacement component shipments (especially those containing wood components). While we do declare shipments as warranty replacements with low value, some customs agencies have charged additional fees to customers receiving items. Unfortunately, the complexity of clearing customs for replacement components, and the cost of brokerage fees make it infeasible for us prepay these fees ourselves. Thank you for your understanding.

By submitting this ticket, I understand that my country of residence may attempt to charge customs fees for replacement components.

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