Before contacting us, check out some of these common questions.
Have you completed your Kickstarter Survey? If not, we don’t have your shipping information. Check your email for a pledge manager invite or visit elzrapledgemanager.com.
No Kickstarter Survey invite? We may not have opened the Pledge Manager yet – check the latest Kickstarter updates to find out where we are at with fulfillment.
Completed your survey? We may not have started shipping in your region – check the latest Kickstarter updates to find out where we are at with fulfillment.
You can purchase Elzra’s products on our very own store by clicking here, or visit Catacombs.shop.
Please contact us using this special form https://support.elzra.com/submit-a-ticket/elzra-shop-contact-form/
Have you checked the frequently asked questions for your game? You can find all of our FAQ pages by clicking here.
Didn’t find what you were looking for? Click the “Ask a Question” button below.
Support for the German editions of our games is provided by our German publisher, Schwerkraft Verlag.
Please choose the option which is most accurate for your ticket.
For issues with a game that you have purchased and received, such as
- Missing components
- Defective components
- any other product issues
For issues with a Kickstarter or Indiegogo Pledge, such as
- Didn’t receive my game
- Didn’t receive a pledge manager invitation
- Shipping Address Change Request
- Any other pledge Issues
For questions regarding:
- Pre-sale information
- Game rules
- anything else
For business related inquiries such as:
- Large retailer orders
- sample copy requests
- You’re looking to publish a game
- any other business inquiries