We are still accepting support tickets and Shop orders. However, we may not be able to ship to certain countries due to service restrictions imposed by Canada Post. In this case, items will be shipped once these restrictions are lifted.
Thank you for your understanding. We appreciate your patience during this challenging time.
Before contacting us, check out some of these common questions.
Support for the German editions of our games is provided by our German publisher, Schwerkraft Verlag.
Have you completed your Kickstarter Survey? If not, we don’t have your shipping information. Check your email for a pledge manager invite or visit elzrapledgemanager.com.
No Kickstarter Survey invite? We may not have opened the Pledge Manager yet – check the latest Kickstarter updates to find out where we are at with fulfillment.
Completed your survey? We may not have started shipping in your region – check the latest Kickstarter updates to find out where we are at with fulfillment.
Please contact us using this special form https://support.elzra.com/submit-a-ticket/elzra-shop-contact-form/