Product Support Form

Office Closure Notice

Our offices will be closed from December 24th 2022 until January 2nd 2023. We are still accepting support form submissions, however they will not be processed until the new year. Thank you for your understanding. Merry Christmas and Happy New Year!

Your Information

Name*

First Last

Email*

Enter Email Confirm Email

Company (Shipping)

Optional – Required for commercial shipping addresses.

Phone Number (Shipping)*

Required for shipping purposes. Please include your country code for international numbers.

Address Line 1*

Address Line 2

Optional

Postal Code / Zip Code*

City*

Country*

Customs Fee Notice

Please note that some countries may attempt to charge customs fees on replacement component shipments (especially those containing wood components). While we do declare shipments as warranty replacements with low value, some customs agencies have charged additional fees to customers receiving items. Unfortunately, the complexity of clearing customs for replacement components, and the cost of brokerage fees make it infeasible for us prepay these fees ourselves. Thank you for your understanding.

Province*

State*

Province / Region

Optional

Purchase Details

Where did you purchase your game(s)?*

Kickstarter Project*

Backer Number or Kickstarter Email*

Your Kickstarter Backer number or the email address that you used on Kickstarter for this project, so that we can identify you.

Order Number

Optional – If you have an order number, please enter it here. You can find your order number in the email you received after placing your order. Try searching “Elzra” in your email client.

Convention Name & Year*

The name of the convention or show and the year where the game(s) were purchased.

Store Name*

Purchase Location(s)*

Please tell us where you purchased your game(s).

Product Support

Step 1 of 2

Office Closure Notice

Your Information

Customs Fee Notice

Purchase Details

Issue Details

Photo Upload

—-Games—-
Catacombs Third Edition
Catacombs Third Edition (Playmat version)
Catacombs Cubes
Catacombs Conquest
Catacombs & Castles
Catacombs & Castles 2E
Monster Pit
—Expansions—
Catacombs: Red Box
Catacombs: Black Box
Catacombs: Cavern of Soloth Expansion
Catacombs: Keystones & Keeps
Catacombs: Siege Defender
Catacombs: Wyverns of Wylemuir
Catacombs: Wyldlands Expansion
Catacombs: Resurrection Pack 1 & 2
Catacombs: Resurrection Pack 3 Playmat (Ice Cavern)
Catacombs: Ice Box
Catacombs: Wand of Chaos
Catacombs Conquest: Lenore's Cave Playmat
Catacombs Conquest: Kickstarter Playmat
Catacombs Conquest: Kickstarter Stretch Goals
Catacombs Cubes: Monuments Expansion
Catacombs Cubes: Kickstarter Stretch Goals