Home > Product Support Form Product Support Form Product Support Step 1 of 2 50% Your InformationName* First Last Email* Enter Email Confirm Email Company (Shipping)Optional – Required for commercial shipping addresses. Phone Number (Shipping)*Required for shipping purposes. Please include your country code for international numbers. Address Line 1* Address Line 2Optional Postal Code / Zip Code* City* Country*Select one—————————–AustraliaCanadaFranceGermanySpainUnited KingdomUnited States—————————–AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRéunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe Customs Fee Notice Please note that some countries may attempt to charge customs fees on replacement component shipments (especially those containing wood components). While we do declare shipments as warranty replacements with low value, some customs agencies have charged additional fees to customers receiving items. Unfortunately, the complexity of clearing customs for replacement components, and the cost of brokerage fees make it infeasible for us prepay these fees ourselves. Thank you for your understanding. Province*Select oneAlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukonProvince*Select oneAustralian Capital TerritoryNew South WalesNorthern TerritoryQueenslandSouth AustraliaWestern AustraliaTasmaniaVictoriaState*Select oneAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDC, WashingtonDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces PacificProvince / RegionOptional Purchase DetailsWhere did you purchase your game(s)?*Select oneKickstarterElzra ShopOnline StorePhysical StoreConvention or Show BoothOther / Multiple LocationsKickstarter Project*Select OneCatacombs Cubes (2019)Catacombs 3E (playmat version) (2018)Catacombs Third Edition (2014)Catacombs & Castles (2016)Catacombs Conquest (2017)The Dice TowerCatacombs & Castles 2E + Catacombs Black Box expansion (2021)Monster Pit (2022)Backer Number or Kickstarter Email*Your Kickstarter Backer number or the email address that you used on Kickstarter for this project, so that we can identify you. Order NumberOptional – If you have an order number, please enter it here. You can find your order number in the email you received after placing your order. Try searching “Elzra” in your email client. Convention Name & Year*The name of the convention or show and the year where the game(s) were purchased. Store Name* Purchase Location(s)*Please tell us where you purchased your game(s). Issue DetailsWhich of our games is this regarding?*Tip: This field is search enabled – start typing to find a product. You can also choose more than one game. —-Games—-Catacombs Third EditionCatacombs Third Edition (Playmat version)Catacombs CubesCatacombs ConquestCatacombs & CastlesCatacombs & Castles 2EMonster Pit—Expansions—Catacombs: Red BoxCatacombs: Black BoxCatacombs: Cavern of Soloth ExpansionCatacombs: Keystones & KeepsCatacombs: Siege DefenderCatacombs: Wyverns of WylemuirCatacombs: Wyldlands ExpansionCatacombs: Resurrection Pack 1 & 2Catacombs: Resurrection Pack 3 Playmat (Ice Cavern)Catacombs: Ice BoxCatacombs: Wand of ChaosCatacombs Conquest: Lenore's Cave PlaymatCatacombs Conquest: Kickstarter PlaymatCatacombs Conquest: Kickstarter Stretch GoalsCatacombs Cubes: Monuments ExpansionCatacombs Cubes: Kickstarter Stretch GoalsCatacombs Third Edition Printing*There are multiple printings of this game. We need to know which one you have so we can send you the appropriate replacement component(s). If you don’t know which printing you have, please consult this simple guide. You can also upload photos of your game and we will figure it out. First Printing Second Printing Third Printing Fourth Printing Fifth Printing I don’t know (Please upload photos for identification!) Catacombs Third Edition (Playmat Version) Box Set*There are multiple versions of this game, which contain different expansions in the box. Please select which set you have. Catacombs Third Edition (Core Game) Catacombs Six Playmats Upgrade Set Catacombs + Wyldlands Expansion Box Catacombs Plus Box (All In) I Don’t Know Catacombs: Cavern of Soloth Printing*There are multiple printings of this game. We need to know which one you have so we can send you the appropriate replacement component(s). If you don’t know which printing you have, please consult this simple guide. You can also upload photos of your game and we will figure it out. First Printing Second Printing Third Printing Included inside Catacombs 3E Plus Pledge I don’t know (Please upload photos for identification!) What issues are you experiencing?*Tip: You can select more than one issue.Missing Wood PartsDamaged or Defective Wood PartsDamaged or Defective CardsMissing Boards or PlaymatsBox DamageMissing Other ComponentsDamaged or Defective Other ComponentsOtherIssue Description*Please be as descriptive as possible and indicate exactly which components are affected. The more specific you are, the quicker we can solve your issue!Photo Upload Photos are required. Please take photos of the affected components so that the issue is clearly shown. If you cannot take a photo of your particular issue (eg. missing components), just take a photo of your game box as proof of purchase. Photos allow us to process your ticket faster and more accurately. They also help us to prevent similar issues with future printings. Photo Upload*We accept .jpg and .png file types. Drop files here or Select files Accepted file types: jpg, jpeg, png, Max. file size: 10 MB, Max. files: 10. Customs Fees Consent*Please note that some countries may attempt to charge customs fees on replacement component shipments (especially those containing wood components). While we do declare shipments as warranty replacements with low value, some customs agencies have charged additional fees to customers receiving items. Unfortunately, the complexity of clearing customs for replacement components, and the cost of brokerage fees make it infeasible for us prepay these fees ourselves. Thank you for your understanding. By submitting this ticket, I understand that my country of residence may attempt to charge customs fees for replacement components.CAPTCHA
